Mission Statement

We are committed to providing the highest quality, professional training available to our clients. In each course, students receive a broad overview followed by in-depth, hands-on instruction on the specific technology that they have signed up to learn.

We guarantee that you will leave our courses with a high level of proficiency, resulting in an immediate increase in your productivity!

Janine Graves: President and Founder

Janine Graves has been an IVR/Speech Application Development trainer and course developer for the past 10 years.

She has taught CVPD Call Studio programming worldwide to Cisco employees, Cisco ATP Partners and Cisco customers.

Prior to providing her own training services, Ms. Graves trained at Nuance (formerly Scansoft), Audium (developer of Call Studio), Periphonics/Nortel, and the Mathematics Dept at UW-Madison

Ms. Graves is a CCSI and has received the Collaboration Instructor Excellence Award
and is a CCSI for the CVPD course. She is uniquely qualified to instruct on any or all components of IVR application development.

In recognition of her contributions to the Cisco Developer Network, Cisco awarded Ms Graves the Cisco VIP Award for 3 years.

Ms. Graves is a VoiceXML 2.0 Certified Application Developer and is an active member of the VoiceXML Forum's Educational Committee.


Training the Experts has established training partnerships with several industry leaders including:

If you have on-going training needs, please contact us to discuss the benefits of a training partnership.