Meet The Team

Janine Graves
President and Founder

Janine Graves has been an IVR/Speech Application Development trainer and course developer for the past 12 years.

She has worked for several of the IVR industry'ís leaders to deliver training in IVR, VoiceXML, and ASR speech recognition - including Nuance/Scansoft/SpeechWorks, Audium, VoiceGenie, Nortel US, Nortel UK, Product Support Solutions;

She has taught CVPD Call Studio programming worldwide to Cisco employees, Cisco ATP Partners and Cisco customers.

Prior to providing her own training services, Ms. Graves trained at Nuance (formerly Scansoft), Audium (developer of the Studio software), was a Senior Trainer in the Periphonics Division of Nortel Networks.

Ms. Graves is a VoiceXML 2.0 Certified Application Developer and is an active member of the VoiceXML Forumís Educational Committee. She is also a Nortel Certified Support Specialist for MPS Release 3.0 Application Development and is a CCSI for the CVPD course. She is uniquely qualified to instruct on any or all components of IVR application development.

In recognition of her contributions to the Cisco Developer Network, Cisco awarded Ms Graves the Cisco VIP Award for 2011, 2012, and 2013.