VoiceGenie Platform Operations Course
The VoiceGenie Administration and Installation course teaches the student to install, configure, monitor and troubleshoot the VoiceGenie VoiceXML Gateway.
Students perform hands-on installation of the VGLinux 7.0 operating system, the all-in-one configuration of the VoiceGenie Gateway, ASR and TTS onto classroom laptops and then use the browser-based administrative tool to monitor and configure the system. This course includes the following topics: an overview of the different architectural options of the VG Gateway, software components and their role in call processing, installation, configuration, customization of logging and debugging levels for troubleshooting, directory structure, using the System Management Console and Command Line Console for operating, administering and monitoring of the VG network.The syllabus for the course is:
- Detailed Platform Overview
- Different Architectural Options
- Hardware/Software Architecture
- Software components and how they affect the call flow
- PSTN/Voice over IP(SIP) Support
- Platform Installation and Configuration
- ASR and TTS Installation and Configuration
- Browser-based Operations using the System Management Console
- Command Line Operations using the Command Line Console
- DNIS routing tables
- System Performance and Diagnostic Data
- Analysis and Troubleshooting
- Common Problem Identification and Resolution
- Course Summary and Wrap-up
Note: This course uses Genesys VoiceGenie software version 7.0.10, it is equally effective for students using version 7.0.x.