CTI Programming with PeriProducer 3.0 and PERIipml for the Nortel MPS Platforms

This 3 day course is intended for the PeriProducer Application Developer who has already taken the first PeriProducer Programming course and is now working with Nortel CTI Server software, PERIipml and Symposium Call Center Server SCCS.

Students will write PeriProducer applications using the following CTI functionality retrieving ANI and DNIS, Give IVR with Treatment, Host Data Exchange (HDX), Real-Time Statistics Multicast (RSM), Screen Pop, and queuing to agent skillsets.

This course includes the following topics:

System Reports:

Duration: 3 days (the final day will not end early, please plan accordingly)

Prerequisites: PeriProducer programming experience